OUR POLICY

We have a strict policy that we must be in control at all times.

We work hard to ensure that our customers get what they pay for, and that it has a great trip with us.

We will have a safety breef on board before each trip, before the trip starts.

If you have to cancel the trip due to bad weather, we will refund the money or offer a new trip. In addition, we will be helpful in finding you other activities.

We respect everyone, and we include everyone in the same way.

The tours will be arranged so that all age groups can participate. We deliver total packages, and we therefore use serious players in the industry to ensure you quality.

Our boat is a very stable boat, and you will therefore not feel that the boat goes everywhere. If you are bothered by seasickness, we will adjust speed, in addition we have medicine on board that can be given



 

  • 1. Booking

  • Bookings may be made via our website, by e-mail, phone or via a third party where our products are bookable (e.g. hotel reception,
    travel agents or a third-party website, etc.).

  • By making a booking, you confirm that you have the authority to accept financial responsibility on behalf of yourself and any travelling companions, i.e. you accept liability for paying the agreed amount to Northern Yachting AS for all members of the group for which you are booking.

  • When booking on behalf of several participants, you are responsible for communicating the terms and conditions to the other participants.
    You must be at least 18 years of age to make a booking.
     

  • 2. Terms of payment
    Day tours
    When booking a day tour or activity, the full amount will be charged upon booking.
    For online bookings, you pay the whole amount at the time of booking.


  • Multi-day Tours/Packages

  • When ordering a multi-day trip or package, you will receive an invoice for a 10% deposit of the total amount on your order.
    You confirm your order by paying the deposit.
    The remaining amount is sent in a separate invoice or by payment at our boat


    3. Terms of cancellation
    Any cancellations/changes must be made in writing. The date and time of cancellation are the date and time you send your e-mail to us.
     

  • Cancellation by the customer - Day Tour
    Free cancellation until 24 Hours before depature

     
  • Cancellation by the customer – Multi-day tours/Packages

  • Cancellation 60 or more days before departure: You will loose your deposit
     

  • No-show
    No refunds will be given if you fail to arrive at the agreed time and place. This also applies if you arrive too late without advising us and gaining acceptance for the delay. The full amount (100%) applies for all “no-shows”.
     

  • Reduction in the number of participants
    If you have booked an activity/tour on behalf of your travelling companions where the price is based on the size of the group, please contact us immediately if you need to reduce the number of participants. We will assess if there are grounds to increase the price for the activity/tour you will participate in and possibly provide a new quote.